About Criptan
- Official Criptan Contact Channels
- Yields (APY) of all Criptan products
- Criptan’s Profitability Engine
- Who are we?
- How does the Criptan platform work?
- How to contact us
Sign-up
- What is my Tax Identification Number?
- How do I register on Criptan?
- I haven’t received the email to confirm my account upon registration. What can I do?
- What is identity verification (KYC)?
- Problem Completing Identity Verification (KYC) Due to Camera and Microphone Permission Denial
- From which countries can Criptan App be used?
Account
- How do I update my personal data or my alias on Criptan?
- How to change the email associated with my Criptan account
- How to change the phone number associated with my account
- I don't remember my password
- My account has been blocked
- I can't access my account
Deposits
- How to Deposit Altcoins on Criptan?
- How can I deposit euros?
- How do I deposit cryptocurrencies?
- Deposit Limits
- How long does it take for the funds to appear in my Wallet?
- What happens if I make a deposit from a bank account that is not in my name?
Buy & Sell Crypto
Earn fixed term (90, 180 and 360)
- What is Criptan Earn?
- How do earnings work in Earn?
- Earn Yields: See How Much You’ll Earn with Each Product
- When is my deposit validated and when will I receive my first rewards in Earn?
- How to deactivate the automatic renewal of a deposit in Earn?
- Can I withdraw my money once the cycle has started in Earn Fixed?
Earn flexible term (Flex and Lottery)
- What is Criptan Earn?
- Dynamic Yields: Everything You Need to Know
- How do earnings work in Earn Fixed Term?
- Earn Flexible Term Yields: See How Much You’ll Earn with Each Product
- When is my deposit validated and when will I receive my first rewards in Earn?
- Can I reinvest my earnings in Earn Flexible?
Savings+
- Discover the APYs of our dynamic products
- What is Savings+ and how does it work?
- What’s the difference between having my crypto in the Custody account and in the Savings+ account?
- How does Savings work?
- What can I do with my Savings+ account?
- How Does Criptan Make Money?
Tax Reporting
Altcoins
- How to Deposit Altcoins on Criptan?
- What Are Altcoins on Criptan?
- Which Altcoins are available on Criptan?
- How to Buy Altcoins?
- Can I sell my Altcoins at any time?
- Can I deposit or withdraw Altcoins?
Lending
- What is Criptan Lending and how does it work?
- In which currency will I receive the loan and under what conditions?
- What assets can I use as collateral for a loan?
- What fees or interest rates apply to Criptan Lending loans?
- What does the LTV (Loan To Value) ratio mean and how does it affect my loan?
- What is the maximum LTV allowed in Criptan Lending?