To change the phone number associated with your account, please follow these steps:
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Send an email to atencion@criptan.com with the following information:
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Your old phone number.
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Your new phone number. (Please write them as text within the email).
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The subject of the email should be "Change phone number".
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Attach the following images:
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A selfie of yourself holding your ID card (the ID and your face must be clearly visible).
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A selfie of yourself holding a piece of paper with the following information written on it:
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The text "Change phone Criptan".
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Your old phone number.
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Your new phone number.
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The date you are requesting the change.
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Important: The photos must be clear and legible so we can verify the details properly.
Once we confirm that the images and information are correct, you will need to validate your identity for security purposes through a link we will send you.
If you have any questions, do not hesitate to contact our support team through any of our contact methods.