If you haven’t received the confirmation email after registering with Criptan, please follow these steps:
Check your spam or promotions folder: Make sure the email hasn’t been filtered into these folders.
Verify the link you received: Ensure you are using the most recent link sent to you. You can check the email thread to confirm that there isn’t a more recent link.
Do not close the app: It’s important not to close the application when clicking the confirmation link. The app should remain running in the background.
If none of these steps resolve the issue, try completing the process directly through Criptan’s website or contact support via WhatsApp or by sending us an email.