It is common during the identity verification process for users to deny the browser permissions required to access the camera and microphone, which are necessary to complete the procedure. If you have denied these permissions and are unable to proceed with the verification, you may try the following options:
Device settings: Go to your device settings, navigate to "App permissions," and ensure that both camera and microphone access are enabled for the browser you are using for verification (typically the default browser).
Use a different browser: If the issue persists, try using a different browser on your mobile device.
Clear browsing data: Clear recent browsing data so that the browser prompts you again to grant permissions upon login.
Send the link via SMS: As a last resort, you can send the verification link via SMS to a friend or family member. This will allow you to complete the KYC without needing to log in from another device.