At Criptan, we want to ensure that you can always contact us quickly and securely. Below, you will find all our official communication channels, organized by type of inquiry, so you can choose the one that best fits your needs. We recommend using only the channels mentioned in this article, as these are the only ones managed by our team.
1. User Support
Main support email
atencion@criptan.com
For general inquiries about your account, transactions, verifications, or any topics related to the use of the platform.
Contact form
Available within the app and in the Help Center to submit a ticket directly to our Customer Experience team.
2. Business Support
Exclusive email for businesses
empresas@criptan.com
For operational questions, corporate onboarding, or fiscal/administrative information.
3. Official Social Media
You can follow us or message us through our verified accounts:
Instagram: @criptanapp
Twitter/X: @criptanapp
LinkedIn: Criptan LinkedIn
(Social media should not be used for sensitive or account-related inquiries, but it is suitable for general communication.)
4. Automatic and Transactional Communications
Criptan sends notifications and automated emails only from official domains such as:
@criptan.com
@notifications.criptan.com
If you receive communication from any other domain, we recommend not interacting with it and reporting it to Support.
5. In-App Chat
From Monday to Friday, 9:00 to 18:00 CET/CEST, we offer live chat within the app, where an agent can assist you in real time depending on availability.
6. Security Recommendations
For your safety:
Never share passwords, 2FA codes, or sensitive information through social media.
Always check that you are contacting us through the official channels.
If you have any doubts, contact atencion@criptan.com.