As a regulated entity in terms of Anti-Money Laundering and Counter-Terrorism Financing (AML/CFT), the law requires us to verify that the account holder of Criptan matches the account holder of the bank account from which the deposit is made. It is not possible to make a deposit into Criptan from a bank account where you are not the account holder.
If you need to request an exception, please contact our support team via our WhatsApp channel or by sending an email to atencion@criptan.com.